Tigress Charters Terms of Service

The following terms and conditions govern the use of all content, services, and products (the “Service”) provided by Tigress Marine, LLC. (“tigress charters”) and/or available on the Tigress Charters website (the “Site”). The Service is owned and operated by Tigress Charters. Tigress charters is an online platform intended to be used by yacht renters (“Renter(s)”. The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on the Site (collectively, the “Agreement”).

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates, and all users who access the Service through your account to this Agreement, in which case the terms “you” or “your” shall refer to such entity, its affiliates, and users associated with it. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this Agreement and may not use the Service.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OUR SITE OR USING THE SERVICE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BECOME BOUND BY THIS AGREEMENT. THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER.

If you do not agree to all the terms and conditions of this Agreement, then you may not access the Service. If these terms and conditions are considered an offer by Tigress Charters, acceptance is expressly limited to these terms.

TIGRESS CHARTERS  IS A PLATFORM AND IS NOT A PARTY TO ANY SERVICES AGREEMENT OR OTHER TRANSACTION BETWEEN USERS OF THE SITE.

Tigress Charters is Only a Platform. Tigress Charters acts as a venue for users of the site as Renters to charter the vessel TIGRESS.

RENTER TERMS

Payment

In order to receive payment for our Services, you must use Tigress Charters payment processors or accepted forms of payment. You may be required to agree to terms and conditions and the privacy policy of said Payment Processor. You acknowledge that in order to avail of any paid Services made available by Tigress Charters, you may be required to enter into an agreement with the Payment Processors, that Tigress Charters is not a party to those separate agreements and that we are not an affiliate of our Payment Processors.

You acknowledge and agree that we do not control our Payment Processor or its performance of payment processing services, and that we shall have no liability of any kind for any act or omission (including negligence) of our Payment Processor or any claim, demand, suit, damage, judgment, liability, loss, expense or cost incurred by you in relation to the performance or non-performance of payment processing services by our Payment Processor, other than to the extent to which any of the foregoing may arise from the gross negligence or willful misconduct of Tigress Charters.

By providing your credit card information to our Payment Processor, you agree that we are authorized to charge your card with the total cost of the booking and any required deposit, as described below.

Payment for Charter Services

Once you confirm your reservation, Tigress Charters will process your payment.

• If you are booking a charter and your reservation is confirmed, a non refundable deposit of 25% of the total cost of the reservation is due immediately in order to reserve the yacht. Once your embarkation date is 24 hours away, the remainder of the amount due is processed.  A 3% processing fee is taken for all credit card transactions, Savi Yachts waives this fee for all wire transfers.

Damage

You acknowledge and agree that you are responsible for all acts and omissions of you and your guests on the yacht that affect the condition of the yacht. You agree to reimburse Tigress Charters for any and all reasonable costs and expenses incurred as a result of damage to the yacht interior or exterior which is caused by carelessness or neglect by you or your guests. You agree that Tigress Charters shall be entitled to charge your credit card to cover the cost of the damage.

Substitution

You understand and acknowledge that yachts reserved may, from time to time, be subsequently damaged or otherwise become in need of repair before the reservation is commenced. If Tigress Charters is unable to provide the reserved unit due to it being unavailable, Tigress Charters may provide you with a substitute unit that is similar in age, size, model, and value as the reserved yacht. If Tigress Charters is unable to provide you with a similar substitute unit (as described herein), Tigress Charters may elect to cancel the reservation any time before it is commenced and, as its sole remedy, obtain a refund of the fees. You are not entitled to any refund, and shall be obligated to pay all sums owed, if Tigress Charters offers a similar unit (as described herein) and you refuse to complete and/or terminates the reservation.

Cancelation and Refund Policy

In the event of notice of cancellation of this Agreement on or at any time prior to the commencement of the charter period or should you fail, after being given written notice to pay any amount due under this Agreement, Tigress Charters shall be entitled to treat this Agreement as having been repudiated and retain all payments due.

If you cancel within 7 days of your scheduled charter departure, a fee of 25% of the total charter cost will be charged –  If you cancel within that 48-hour period a net of a 100% will be charged- No show is responsible for 100% of the charter fees- If we need to cancel your trip due to hurricane alert, high winds-waves, or port closure, we will reschedule your charter at no cost to the first available date.

Missed Charters

You agree that you are obligated to charter according to the Tigress Charters Itinerary provided by Tigress Charters which stipulates the departure time based on and in consideration of the preferred departure time indicated by you at the time of booking.

YOU MUST BE AT THE YACHT PREPARED TO TRAVEL AT THE DEPARTURE TIME INDICATED ON THE TIGRESS CHARTERS CHARTER ITINERARY. IF YOU ARE NOT AT THE YACHT 30 MINUTES AFTER THE SCHEDULED DEPARTURE TIME READY TO DEPART WITHOUT PRIOR NOTICE, YOU WILL HAVE MISSED THE CHARTER.

Should you miss a charter, you are solely responsible for alternate arrangements. You will be charged for the missed charter and payment will be rendered according to the terms and conditions of the confirmation and this Agreement, failing which, the pre-authorized credit card will be charged as provided for herein.

Identification And Travel Documentation

Tigress Charters will require you to provide specific and accurate passenger information regarding all persons traveling pursuant to arrangements made by you, after or during the booking process and furnished to Tigress Charters no later than twenty-four (24) hours prior to departure. In general, Savi Yachts will coordinate regarding passenger count, accommodations, any luggage size and weight, positive identification, and other information which may be required according to the operating specification for the yacht and at its sole discretion. You agree to furnish accurate and timely information to Tigress Charters upon Tigress Charters’ request, and understand that failure to provide the information, providing inaccurate or incomplete information in a timely manner may result in delaying a charter, Tigress Charters or the captain electing to deny boarding, and may result in you missing the charter which is considered a cancellation without notice and will incur a non refund for the charter.

FURTHERMORE TIGRESS CHARTERS INC. REQUIRES ALL CLIENTS TO SIGN AND AGREE TO A CHARTER AGREEMENT AND A CREDIT CARD AUTHORIZATION FORM IF PAYING WITH A CREDIT CARD BEFORE EMBARKING ON THEIR CHARTER.  IN ACCORDANCE WITH THIS POLICY IF YOU REFUSE TO SIGN AND PROVIDE/COMPLETE THE IDENTITY CHECK YOUR CHARTER WILL BE CANCELED AND NO REFUND GIVEN UNLESS A SIMILAR CHARTER FOR THE SAME DATE AND TIME CAN BE FULFILLED.